In the vast and rich world of Open Source there are excellent alternatives to expensive commercial help-desk and issue tracking and ticketing applications.
An example of such a solution is Request Tracker, an extensive system streamlining the work of support departments. It enables central registration of all issues, their prioritisation and assignment to a specific person responsible for their solution. It enables also to track all the history of the ticket. It perfectly fits the needs of IT departments that support a large number of users.
Our company is probably the most experienced in Poland with the administration and adjustment of Request Tracker system functionality to meet customer’s needs. It is our company which first described the functionality of the system in Linux Magazine many years ago. Since then we have implemented and maintained several instances of the system, which quickly becomes an indispensable tool. We also use this system ourselves in our daily activities.
We encourage you to contact us – we will eagerly share our vast experience, arrange you an access to the test instance of the application – all free of charge, as befits a company in love with the Open Source software. We will tell you how we can help you implement and maintain the system running. If necessary, we will adjust the system to the needs of your organisation – or offer to write a proprietary system, adapted to the most specific needs.
